Operations Design (DesignOps) Director with human capital / People Ops focus and expertise in process optimization, project management, and business information systems. 20+ years as a leader and strategic partner, creating and streamlining workflows, tools, teams, and processes to enhance efficiency, collaboration, and impact.

• Strategic Planning: Align projects with business objectives and budgets; implement feedback mechanisms.

• Workflow Optimization: Define, streamline, centralize, and automate processes and data to reduce friction, improve productivity, and build buy-in.

• Tool Management: Select, design / create, implement, and maintain various tools, portals, and systems; author instructional and technical manuals; provide training.

• Relationships: Develop and maintain relations / outreach with internal and external teams, agencies, community organizations, and schools / universities.

• Team Operations: Hire, onboard, lead, and mentor; foster lean culture that invests in development.

• Multifunctional: Cross-industry experience, able to move between detailed / task-oriented work, creative operations, and high-level strategy (a professional Swiss army knife).

• Technology: Microsoft Certified Professional; adept in various systems, including MS Office and Excel, SharePoint, Power Automate, Photoshop, Acrobat, Qualtrics, HRIS / ATS, etc.

• Project Management: Lean Six Sigma (certified Green Belt), Agile, Waterfall, 4DX, etc.